Terms & Conditions

Welcome to the London Encaustic Website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

The Company

A. London Encaustic Ltd trading as London Encaustic is an independent retailer of tiles and associated products. Our registered address is:

London Encaustic

19 Fairway,





We can either be contacted by telephone on 0208 220 3111 or 07564 544285 or by e-mail on steve@londonencaustic.com

Our Rights

We reserve the right to modify or withdraw, temporarily or permanently, this Website with or without notice to you and you by continuing to access the Website confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

 We reserve the right to change the conditions from time to time and your continued use of the Website following such a change will be deemed to be your acceptance of such a change. It is your responsibility to check regularly to see if the terms and conditions have been changed.


We will endeavour to fulfil all orders placed however there may be instances beyond our control where this may not happen and in these circumstances we will do all that is possible to resolve the issue. It is the buyer’s responsibility to ensure that the quantity of product ordered is sufficient material for your requirements as it is not always possible to order more tiles from the same batch. We therefore recommend that you order an additional 10% of tiles required for cuts and wastage. Your order will be based upon our product prices and delivery charges in force at the time you submit your order inclusive of VAT at the prevailing rate. If the prices or charges are different from those published this will brought to your attention before we accept your order and will give you the option to cancel your order before we accept it. We recommend that clients do not book a tiler or builder to carry out work before the tiles arrive, as the tiles are coming from Spain occasionally they can be delayed whilst in transit. London Encaustic will not be held responsible for monies lost with a tradesperson due to late arrival of tiles.